Goodwill Southern California Outlet Store

We shopped here for a LONG time and there are less and less good items in the bins. If I had to guess the reason why, it would seem that possibly the employees here are taking the good stuff out before the bins go on the floor to the public. They could be selling the good clothing online for the store. I don't know. Nothing but worthless items anymore.

A few weeks ago, on a Thursday evening, left this store feeling bullied, humiliated, and ganged up on by employees. It was the worst experience in that it has left me traumatized and still reliving it… Had been a customer of this store for years spending thousands of dollars and mostly for charity. Some of the other managers and employees working there on other days can testify to that. Please take the time to read the below horror story. A new checkout clerk, a young woman shown in the 1st picture, smiling to make fun of the situation, started to ring up the person behind me because his items were placed by her register. When I reminded her that it was my turn, she simply ignored me and rolled her eyes. When she started ringing my things, she looked up at me and said “what are you staring at?” agitated but not loud. I thought I had misheard and asked her to repeat, and again she said the same thing. That’s when I paused and asked her louder if she had a problem with me. The manager on duty, who was helping the other cashier for at least 30 minutes with a customer with 5 gigantic bags of clothes to exchange, and while already frustrated, without knowledge of the situation jumped in and told me to not talk to the cashier in that tone. I told her what had happened, and she had a stone cold look and did not care at all. Next thing I know, a very aggressive security woman comes over and tells me to “step outside” so she can match my energy implying she will get physical, very eager to show her power in front of everyone without a care about the incident itself. Then the customer exchanging her and her children’s entire closet, pulls out her camera to film it all as if it’s entertainment (see her pic with the camera) while the security guard asks her to film it and pass it along to her for TikTok and is laughing. That’s when I started taking the pictures and was irreparably upset, Unfortunately, did not catch a pic of the very aggressive and loud security guard. Her picture in an animated pose would be very telling… Have to date left several messages for the retail customer service POC, and a couple of messages for their head of security. Have not received a callback. Is Goodwill going down the drain? Where did this Goodwill branch find these unbelievably unprofessional, aggressive, and trigger happy employees that I had an encounter with? Especially, the guard whom I said I will file a complaint against but whose name was refused to be given to me. These employees seemed to hate their jobs and only wanted to escalate the situation to feel powerful. Nobody cared about the rudeness of the cashier to me. And they acted confident that there would be no consequences for them which makes me all the more determined to pursue this. The manager is the one flashing her badge for the camera in one of the pics attached. She had all the confidence being sure that it was 4 against 1, so I won’t be able to do anything. Whenever I have come across her in this store, she acts very cold and unhappy and seems to despise her job and the people in the store. What is she doing there? This group of employees can all gang up and lie if questioned, I will simply produce my receipts of huge amounts spent here to prove a history of a great mutual benefit with goodwill, and a great past relationship with the other employees, once I get a hold of someone at the headquarter. Just this particular bunch of people working on Thursday nights should be fired. They were the WORST! Bored and hateful, and have no business dealing with customers.

My son is so disappointed tonight. I'm not sure why the name of the store is goodwill, when this is not at all what they're about anymore. This place has turned into a big business corporate machine that couldn't care less about the working class demographic that they market to. I came in today looking for sneakers and quickly realized that I might as well buy something BRAND NEW from Walmart, Target, Ross, Marshalls with the prices they are charging for BADLY WORN OUT items here. When I quietly asked the cashier if there was any help he could give me to lower the price of the only 3 shoes in my son's size, he stated that it was company policy to say NO to any and all requests for price discounts or financial assistance - even with necessities like shoes. What happened? Isn't goodwill supposed to be a pillar of the community and assist those of us in need of a bit of help?? They get these donations for FREE, and then they turn around and charge the most vulnerable demographic with RETAIL prices. Think im exaggerating? Look at the prices on these worn out shoes. My son will have to go another day without sneakers that fit him properly. Shame on you, goodwill.

If you're lucky or aggressive you can snag new and name brand clothing. People aren't shy about forcing their way in front of you to get at new bins so you have to be quick. They also have shoe, purses/accessories and book bins. I believe they sell the stuff that doesn't get sold at their stores so most of it isn't the best of quality.

Everyone and their mama in there is a reseller. As soon as the "new" bins roll in everyone flocks to them and its a free for fall. Forget about shopping carts none available, they have a waiting list for shopping carts. Store is so bad they need security to hold people at bay and to keep them in check. 5 years ago it was good now its a cesspool.